We believe that a customer should be able to see the watch in hand and try it on before making a final decision on whether they should keep the watch or not.
After all, your happiness is all that matters when it comes to buying a luxury watch. All purchases made online, by email or over the phone are covered by our 14 days no questions asked return policy. You are guaranteed a full refund within this period as long as the item is returned in the retail condition that it was sold in, if you are not 100% satisfied with your purchase.Unless the item sold is faulty, the customer is responsible to pay for the return. Please note that the 14 days return policy does not apply to purchases made with hand delivery as you will have been given the chance to inspect and try the product prior to purchasing. Likewise, if a specific watch is sourced for a client then these can not be returned unless the item is faulty.
Unworn watches will only be accepted for return if they are returned exactly how they were sold; with all the stickers that came on the watch (if present, and not removed) or if not as stated or they have a fault in some way.
Unworn watches will only be accepted for return if they are returned exactly how they were sold; with all the stickers that came on the watch (if present, and not removed) or if not as stated or they have a fault in some way.
Please note that the cost of the return postage is not the responsibility of the retailer.
All of our watches are insured during transfer when they are sent to the customer. It remains the responsibility of the customer to arrange suitable cover under their own insurance for the said item if they wish to return it at all times.
