Background
This Policy explains the nature of the personal information that The Cotswold Time Company Ltd (CTC) collects and uses as a business and this policy applies to our use of the data collected by us from you.
This Policy applies to users of our website (https://www.cotswoldtime.com).
CTC is a data controller in respect of the information that we collect and process about you and our registered office is at 30 Bankside Court, Stationfields, Kidlington, Oxfordshire, OX5 1JE, UK. We manage your personal information in accordance with the principals and requirements of GDPR.
What types of data do we collect and hold?
The personal information we collect about you will be specific to your relationship with us and may include the following:
• Name;
• Date of birth;
• Gender;
• Contact information such as email addresses, address and telephone numbers;
• Preferences and interests if you agree to us contacting you for marketing purposes.
In addition to the above information, when you contact us via our website we may also collect the following information automatically:
• IP address;
• Web browser type and version;
• Operating system.
How we collect your data
Most of the information we collect comes from you directly, either when you contact us directly or complete information pages on our website.
We may also collect information you provide to us at one of our exhibitions for example from business cards you provide or recorded in our exhibition lead forms.
What we do with the personal data
Our primary use of the data is to enable us to deliver our services to you.
If we are dealing with your enquiry directly, then we will use your data to contact you and negotiate and enter into a contract with you.
Lawful Processing
Our lawful basis for using your personal data is to fulfil our contract with you to provide our products and/or services.
We also keep your personal information for our legitimate business interest, specifically to improve our products and services and for our business record keeping.
We also collect and process your data in accordance with any legal obligations we may have.
Please click here to read Google Analytics compliance information.
Communicating with you
If you have given us express permission to contact you then we will use your contact details for this purpose for as long as you agree to us contacting you. You can opt out of receiving communications at any time by contacting us.
How long we retain your personal data
We will only keep personal data for as long as is necessary for the purpose for which it was collected. For example, following a delivery of a product to you, we will keep your personal data to support and manage any product claims under any warranty we may offer for that product.
Subject to the above, we will keep any personal data provided by you, whether via our website or via exhibitions, for up to 24 months following your last interaction with us (e.g. if you use our website, or contact us directly).
Your rights in relation to your data
As an individual you have a number of rights under the relevant data protection laws, including:
• The right to request from us access to your own personal information.
• The right to ask us not to process your personal data for direct marketing;
• The right to request any inaccurate information we hold about you is corrected
• The right to request your information is deleted in certain circumstances
• A right to request that we stop using your personal information for certain purposes;
• A request to request that decisions are not taken by wholly automated means
These rights may be limited to certain defined circumstances and we may not be able to comply with your request. If you request to exercise these rights, we aim to respond to you within one month.
We will not charge a fee for dealing with your request. If you wish to receive a copy of your personal data or exercise these rights, please write or email us using the details below.
Whilst we will always strive for excellent service, we recognise that you may not be happy with the way that we have handled your personal information. If you are dissatisfied with how we are using your personal information or if you wish to complain about how we have handled a request, then please contact us in writing and we will try to resolve any issues. However, you also have the right to complain to the Information Commissioner’s Office, which is the statutory regulator for data protection law. Details of how to complain to the ICO can be found at https://ico.org.uk/concerns/.
Changes to this Policy
CTC reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.
